IT Support Specialist

Albin Engineering Services, Inc. (www.aesi.com) is looking for an IT Support Specialist for one of our premier clients. As our employee, you qualify for our full benefit package. This is a 2.5 yr contract with a high potential of extension that will be 100% remote.

Job Responsibilities:

• Planning and delivery of customer support services including installation, troubleshooting, user assistance, and training.
• Functions may include diagnosing and resolving problems in response to customer reported incidents, planning and analysis of work processes, researching and reporting trends and patterns of problems, developing training materials and performing computing/information system training sessions, developing and maintaining problem tracking databases, installing, troubleshooting, and maintaining hardware and software, performing backup and recovery operations, consulting with users to identify needs and requirements, conducting feasibility studies and trade-off analyses, preparing business cases, and ensuring the rigorous application of information security/Cybersecurity policies, principles, and practices.
• May be required to support DLA’s eProcurement system(s).

Job Requirements:

• 6 years of progressive experience in the field of Information Processing
• 3 years specialized in Information Processing and involve a range of hardware/software solutions,
• 2 yrs concentrated, hand-on experience in installing, diagnosing problems, and training customers in the use of software and hardware

 Security/Certification Requirements:

• Sensitivity Level: IT-I Critical Sensitive
• Clearance: Secret 

Computing Environment: From most current DLA approved Computing Environment Certification List
IA Level: IAT II or IAT III (Security+)